Shipping & Returns

At Vivian Shoes, we aim to make your shopping experience as smooth as possible with reliable shipping and an easy return process.

🚚 Shipping Information

• Processing Time: All orders are processed within 1–3 business days.

• Delivery Time: Estimated delivery is 10–15 business days depending on your location.

• Shipping Cost:

  • Free Shipping on orders over $50

  • Flat rate shipping applies for orders under $50 (calculated at checkout)

• Shipping Locations:
  We offer worldwide shipping with tracking provided on all orders.

• Order Tracking:
  Once your order ships, you will receive a confirmation email with your tracking number.

🔄 Return & Exchange Policy

• Returns and exchanges are accepted within 14 days of receiving your order.

• Items must be unworn, unused, and in original packaging.

• Final sale items and gift cards are non-refundable.

• Customers are responsible for return shipping costs unless the item is incorrect or damaged.

💡 How to Return or Exchange an Item

1. Contact us at [email protected] with your order number and reason for return or exchange.

2. We’ll respond within 24–48 business hours with return instructions.

3. Once we receive and inspect the item, we will process your refund or exchange within 5–10 business days.

❓ Questions?

For help with your order, feel free to reach out to us at [email protected]. We’re here to support you every step of the way.