Returns & Exchanges
We want you to love every pair from Vivian Shoes. If something isn’t quite right, our return and exchange process is here to help.
🔄 Return Policy
You may return items within 14 days of receiving your order.
Items must be unused, unworn, and in original packaging.
Final sale items and gift cards are non-refundable.
Customers are responsible for return shipping unless the item was damaged or incorrect.
🔁 Exchange Policy
Exchanges are accepted within 14 days for a different size or color, if available.
To exchange an item, please contact us with your order number and preferred replacement.
If your desired item is out of stock, we’ll offer a refund or store credit.
📝 How to Start a Return or Exchange
Email us at [email protected] with your order number and reason for return/exchange.
We’ll respond within 24–48 business hours with next steps.
Send the item back using a trackable shipping method.
Once received and inspected, we’ll process your refund or exchange.
💳 Refund Details
Refunds will be issued to your original payment method within 5–10 business days after we receive your return.
You will receive a confirmation email once the refund is processed.
Need more help? Reach out to us anytime at [email protected].
We’re here to make your shopping experience smooth and worry-free.